Support & answers
Frequently Asked Questions
Find quick answers about shipping, tracking, damaged items, and returns. Clear information, without making things complicated.
Orders are processed within 1–3 business days. After dispatch, delivery usually takes 7–12 business days depending on your location. You’ll receive a tracking number by email once your order ships.
Yes, we offer free shipping on all orders over €49. For orders under that threshold, a flat shipping rate is calculated at checkout.
Yes. Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow 1–3 days for tracking updates to appear in the carrier’s system.
We’re sorry if that happens. Please contact us within 48 hours of delivery with photos of the damage, and we’ll arrange a replacement or full refund — no need to return the damaged item.
Yes, we accept returns within 60 days of delivery. Items must be unused and in their original packaging. Please visit our Returns page for full details and to start a return.