terms

1. Who We Are

Puriova operates the online store at puriova.com, selling home décor, lighting, and original gifts. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or purchase from our website.

For privacy-related questions, contact us through the Contact page at puriova.com.

2. What Data We Collect

When you browse or place an order, we may collect:

• Identity data: name, surname
• Contact data: email address, phone number, delivery address
• Payment data: processed securely by our payment providers (we do not store card details)
• Order data: products purchased, order history, returns
• Technical data: IP address, browser type, device, pages visited, time on site
• Marketing data: email preferences, response to promotions

3. How We Use Your Data

We use your data to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Handle returns, refunds, and customer support
• Send promotional emails if you have opted in (you can unsubscribe at any time)
• Improve our website and product offering through analytics
• Comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contract: to fulfill your order
• Legitimate interest: to improve our services and prevent fraud
• Consent: for marketing communications
• Legal obligation: when required by law

5. Sharing Your Data

We do not sell your personal data. We share it only with trusted third parties necessary to operate our business, including:

• Payment processors (Stripe, PayPal, etc.)
• Shipping and logistics providers
• Email marketing platforms
• Analytics providers (e.g. Google Analytics)
• Legal authorities, when required by law

All third parties are required to handle your data securely and in accordance with applicable law.

6. Cookies

We use cookies to improve your browsing experience and analyze site traffic. Cookies we use include:

• Essential cookies: required for the site to function
• Analytics cookies: to understand how visitors use the site
• Marketing cookies: to show relevant ads and measure campaign performance

You can manage your cookie preferences at any time through your browser settings or our cookie banner.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is typically retained for a minimum of 5 years for tax and accounting purposes.

8. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data ("right to be forgotten")
• Restrict or object to certain types of processing
• Data portability — receive your data in a structured format
• Withdraw consent at any time for marketing communications

To exercise any of these rights, contact us through our Contact page. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. All transactions on puriova.com are encrypted using SSL technology.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Puriova does not knowingly collect personal data from children under the age of 16. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.